Solis – WhatsApp Support
Opening Hours:
🕘 9:00am – 5:00pm
📅 Monday – Friday
For support with your Solis products, contact Solis via WhatsApp.
💬 Start a chat and get help in minutes!
You’ll need:
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Your address or
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Your Site ID (found in the Solis app under your address). Click on plant > ID is directly below your address at the top
In the mean time, can any of these Solis videos help you?
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Why has my batteries not been charging up throughout the day?
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Why is my battery not discharging and it’s sitting at 15%/20%?
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Why has my battery disconnected from my app?
If any of this sounds like you, please follow the video to guide you through charging your battery from the grid. In the winter months, your battery will need force charged from the grid in order to keep the battery health high. Your batteries have a minimum state of charge and will not discharge if they fall below this. In the spring and summer months, there is enough excess solar to charge the battery from solar only.
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How do I connect my solis inverter to the internet?
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Why has my solis app not updated for a few hours?
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Why won’t my solis app work?
If any of these sounds like you, your inverter may have disconnected from the internet. Please see following video to guide you through reconnecting.