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FAQs

Solarfix Frequently Asked Questions

Welcome to the Solarfix Frequently Asked Questions page, your go-to resource for all things solar. Whether you're considering solar panels for your home or business, exploring renewable energy options, or diving into the world of electric vehicles, we've got you covered. Our comprehensive FAQs cover a range of topics, from the basics of solar energy to financial considerations and technical details.

  • Help - my Solar panels are broken?
    It's a common misconception. The primary reason is often a malfunctioning monitoring app, not actual panel issues. Key points to consider: Monitoring App Dependency: The app relies on the inverter's internet connection. If you've changed routers or experienced internet problems, it may disrupt data flow, but the panels likely still function. Power Off: Check if the power feeding the panels is off at the PV isolator or in your fuse board. Refer to your handover pack or click here for watch for our YouTube video for guidance.
  • Do you need a south facing roof for solar panels NI?
    Solar panels work with daylight, not just direct sunlight. Solarfix can find suitable solutions for various roof orientations or even ground mounting.
  • What if the issue persists?
    Contact Solarfix: If the app is online, and all power components are functional, reach out to us for assistance. Our robust support team is dedicated to resolving our customers concerns promptly.
  • Can I go off-grid with Solar panels in Northern Ireland?
    Yes, it's possible but not always financially viable as an off-grid system is expensive. An off-grid is best suited to those who cannot get an affordable mains grid connection due to location etc. Having a grid connection, minimal bills, is often the most cost-effective solution, Solarfix can advise you honestly.
  • What are the benefits of Solar Panels NI?
    Solar panels in Northern Ireland offer numerous benefits, including reduced energy bills and a lower carbon footprint. Solarfix specializes in providing top-notch solar solutions tailored to Northern Ireland's unique needs.
  • What is the difference between off-grid and on-grid solar systems?
    An on-grid solar system is connected to the mains grid, allowing you to use both solar-generated power (with or without batteries) and grid power as and when required. In contrast, an off-grid system operates independently, relying solely on stored solar energy - without any type of grid connection. Solarfix are specialists in off grid – click here to discuss.
  • How long will installation of Solar Panels take?
    Most domestic systems are completed in a day, with larger installations requiring an additional day for commissioning. Larger commercial systems will take longer but this will be discussed with you at proposal.
  • Do Solarfix NI have a referral Scheme?
    Yes, Solarfix values referrals, offering £100 for both the referrer and the referred. Please ensure the referee advises of the referrers name and first line of address on the initial call so your reward can be processed. We offer a lot of partnerships / collaboration opportunities. We offer discount to employees of businesses we fit, discounts to sports clubs member etc. Get in touch with us to discuss a possible partnership or collaboration.
  • Do I need to service Solar panels?
    Solar panels require minimal maintenance as they have no moving parts. Regular monitoring ensures optimal performance. If issues arise, you know we at Solarfix, your trusted solar panel installer in Northern Ireland, is here to assist.
  • What if my Solar generation isn't working?
    Check Handover Pack: Consult your customer handover pack or visit our website/YouTube channel for guidance on reconnecting inverters to the internet. Power Failure: Panels might seem inactive due to accidental or deliberate power failure or grid issues. Follow instructions in the handover pack to rectify.
  • What is a Solar Hot Water Diverter?
    Solar hot water diverters utilize excess solar electricity to heat water, reducing the need for fossil fuels and increasing energy efficiency. Click here for more information on immersion heater solar diverter.
  • What is a solar EV Charger?
    Solar Electric Car EV Chargers use surplus solar electricity to charge electric vehicles, contributing to greener transportation and potentially saving on grid electricity costs. Click here for more information on the EV charger we supply & fit.
  • What maintenance do Solar Panels need?
    Solar Panels require very little maintenance since they lack moving parts, eliminating the need for oil, grease, or regular servicing. Our recommendation is a "light touch" and reactive approach.
  • Do Solar panels save carbon emissions?
    Yes, for every 1,000 kWh of solar electricity generated, you save over 200 kg of carbon per year. For an average system that is over 25,000kg during the 25 year panel warranty period.
  • Do solar panels need direct sunlight or good weather?
    No, solar panels work on photons, the basic element of daylight, making them effective even on cloudy days.
  • What are Solar Batteries?
    Solar Batteries store excess solar power generated during daylight hours for later use, providing energy during the night or cloudy periods. Click here for more information on batteries we recommend.
  • Do I need to clean my Solar Panels?
    Typically, Solar Panels are self-cleaning due to their angled installation and ample rain in Northern Ireland. Most panels remain free from heavy soiling.
  • How should I clean my Solar Panels?
    Perform a light clean using a soft brush and lukewarm water. Exercise caution by avoiding heavy brushes and chemicals. Ensure safety by steering clear of electronics and cabling , or using a professional contractor who is familiar with solar panel safety. There will be live electrical wires running behind the solar panels - take care and only use professionals who understand and are familiar with solar panels.
  • What is Solar PV?
    Solar PV, or Photovoltaic, refers to solar panels that generate electricity from daylight. It's an electrical system that acts as a secondary power source for your property, offering cleaner and more cost-effective energy.
  • Are solar panels worth it in Northern Ireland?
    Yes. Solar panels are one of the cheapest forms of electricity and most customers will at least double their investment within the panel warranty period.
  • Do I need a Solar Battery for Solar Panels in Northern Ireland?
    A solar battery allows you to store solar power generated during the day, for use when the sun goes down. This gives you greater flexibility. Solar panels will work without a battery – this means you have to try and use the solar power as it is generated during the daylight hours. When the sun goes down, you are back to buying all your power from the grid. Solarfix will advise you honestly on whether you need a battery.
  • Where do Solarfix work / fit systems?
    Primarily based in Northern Ireland, Solarfix offers free consultations in the area. Large-scale commercial work is also undertaken in the South of Ireland and the UK Mainland.
  • Why is my monitoring app not working?
    The issue is often related to the monitoring app's dependence on a stable internet connection for data flow. Key points to consider: Internet Connection: If you've changed or moved your router or experienced internet problems, the data flow may be disrupted. However, your solar panels continue to generate power. Monitoring App vs. Panel Functionality: The monitoring app is a tool for data visualization; its malfunction doesn't imply panel malfunction. The panels operate independently of the app.
  • What is the cost of Solar Panels in Northern Ireland?
    The cost of solar panels in Northern Ireland varies based on factors like system size and additional components such as batteries. Systems without batteries range from £ 3,950 to £ 6,500. Batteries will add £ 2,000+ depending on their size. Solarfix offers free surveys to provide accurate, no-obligation quotes.
  • How do Solar Panels work in Northern Ireland?
    Made from semiconducting materials, solar panels generate an electrical charge when exposed to daylight. The generated direct current (DC) is converted into alternating current (AC) by the solar inverter for use in homes and businesses.
  • Do you handle all the paperwork for us with NIE, monitoring, Export accounts?
    Yes, Solarfix offers a turnkey package, handling all paperwork, NIE requirements, and monitoring.
  • How can I resolve the monitoring app issue?
    Follow these steps for a solution: Review Handover Pack: Solarfix customers can refer to the handover pack or visit our website/YouTube channel for guidance on reconnecting inverters to the internet. Check Internet Connection: Ensure a stable internet connection for your inverter/device. Address any changes in routers or internet-related issues. Solar Panels Still Operational: Even if the app/data is not working, your solar panels are likely still generating power. If the problem persists, reach out to Solarfix. We're committed to helping our customers troubleshoot and ensure your monitoring app provides accurate data for a seamless solar experience.
  • What is Solar Thermal?
    Solar thermal panels heat water using tubes on your roof, but Solarfix primarily focuses on more efficient and cost-effective Solar PV electric solar panels for electricity generation . Which may also be able to heat your water.
  • How often should I clean my Solar Panels?
    While some prefer an annual cleaning routine, most clean reactively when needed, not routinely.
  • What happens after the solar system is installed?
    Solarfix handles paperwork, builds monitoring apps, and provides a full handover pack. Ongoing support is always available. We also appreciate a great google review once installed!
  • Can I sell solar electricity back to the grid in Northern Ireland?
    Yes, standard G98 approved systems allow for selling excess solar electricity back to the grid. Standard G99 systems require NIE approval and are on a case by case basis”
  • Are there any grants for solar panels in Northern Ireland?
    Grants are infrequent, but the NISEP grant may be available for specific businesses, offering up to 20% of installation costs.
  • Do I own the solar panels?
    Yes, you own the solar panels outright. Solarfix retains zero ownership.
  • Why are there no grants available for solar panels in Northern Ireland?
    The financial and ethical argument for grants is weak as solar panels typically pay for themselves within a few years. Solar power makes sense economically and environmentally. Grants, including ROCs, concluded in 2017. In the absence of such schemes, individuals are now proud owners of both their solar panels and the roofs they reside upon. Customers now enjoy the added benefit of full export payments, as the entire system is owned outright by the homeowner.
  • What is the payback period for Solar Panels in Northern Ireland?
    The payback period varies depending on the size of system i-10nstalled. Typically, the return on investment for a business is 3-5 years, whilst domestic is 8 – 10 years depending on the size of system and additional products added.
  • Can I make money from solar panels?
    Solar panels provide a solid return on investment, with potential savings and the ability to sell excess electricity back to the grid. Our solar panels are guaranteed for 25 years so you should make more than twice your original investment back if not a lot more.
  • Are there any annual costs with solar panels?
    Solarfix does not charge standard annual fees. Some larger commercial customers may opt for annual inspections, but it is rare.
  • Are free Solar Panels available in Northern Ireland?
    Free Solar panels are not currently an option and to ensure ownership of the panels / no leasehold of your roof, owning the system outright is the current Solarfix current recommendation.
  • How do I pay for Solar Panels?
    Most customers purchase the system upfront using savings, loans, or finance arrangements. Power Purchase Agreements (PPAs) are available for large-scale commercial systems.
  • How much money do Solar Panels save?
    Solar panels could potentially save over £1,000 per year for domestic systems. Large-scale commercial systems offer even greater savings. Use our contact form here to get a quote and payback calculation.
  • Are there financing options for solar panels in Northern Ireland?
    Solarfix ourselves do not offer finance internally but we can help talk you through the costs and benefits so you can make the best decision for your budget.
  • What is the cost of Solar Panels in Northern Ireland?
    Costs vary based on system size and additional components. Solarfix offers a range of options to suit different budgets. Click here to complete our enquiry form and a member of our team will be in touch with a free quote.
  • Why choose Solarfix over other renewable energy companies in Northern Ireland?
    Solarfix stands out as one of the best solar panel installers in Northern Ireland. We’re one of the longest running companys in Northern Ireland. We only use quality products and we pride ourselves on our excellent customer service. But don’t just take our word for it, check out our google reviews here, they speak for themselves.
  • Do I need planning permission for Solar Panels?
    For roof-mounted panels in Northern Ireland, planning permission is generally not required. Exceptions apply for listed building, conservation areas and ground-mounted systems.
  • Do I need Building Control for Solar Panels?
    Yes, building control approval is recommended for all solar installations. Solarfix can handle this for domestic customers and can assist for commercial customers.
  • How long do Solar panels last?
    Solar panels have product warranties of 12 to 25 years, with performance warranties guaranteeing efficiency for at least 25 years.
  • Do I need to tell my mortgage provider?
    Typically no, as you own the solar panels outright. Unlike leased panels, there is usually no need to inform your mortgage provider.
  • How are Solar Panels installed, and can they be added to any roof type?
    They can be installed to most roof types and you will need a Solarfix survey to ascertain the correct mounting kit for you. We offer slate, tile, flat roof, metal roof and ground mounted systems. Roof mounted systems are typically fit to the joists of your roof like this – example here.
  • What certificates, accreditations, or qualifications do Solarfix have?
    Solarfix holds various certifications including: MCS - Microgeneration Certification Scheme MCS, or the Microgeneration Certification Scheme, is a quality assurance scheme for microgeneration technologies. Technology which is MCS accredited has been installed to a high standard and will operate both safely and efficiently. RECC - Renewable Energy Consumer Code RECC sets out high consumer protection standards for businesses who are selling or leasing renewable energy generation systems to domestic consumers. ISO 9001 - Quality Standard ISO 9001 is a globally recognized standard for quality management. It helps organizations of all sizes and sectors to improve their performance, meet customer expectations and demonstrate their commitment to quality. ISO 14001 - Environmental Standard ISO 14001 is the internationally recognized standard for environmental management systems (EMS). It provides a framework for organizations to design and implement an EMS, and continually improve their environmental performance. SAFE-T Cert - Health and Safety Standard Safe-T-Cert is a certification scheme designed for certifying the Safety Management Systems of contractors working in the construction industry. 18th Edition - Electrical Standard 18th Edition Wiring Regulations is intended to ensure that practicing electricians comply with the format, content and applications of The Requirements for Electrical Installations BS7671. IWA - Independent Insurance backed guarantees and deposit Provides peace of mind to domestic consumers against deposit payments and against their written guarantee issued by the contractor. Manufacturers - Approved supplier We are the approved or supplier of choice in Ireland for many of the world’s leading brands including Solaredge, Puredrive, Solis, REC.
  • What are the best Solar Batteries?
    Solarfix uses Puredrive batteries and Solaredge Energy Banks. We will confirm which battery is compatible with your system. Brands like BYD, Pylontech, and Fox may also be used depending on the needs of the customer. Click here for more information on the batteries we use.
  • What are the best Solar Inverters?
    Solarfix uses tried and tested inverters, such as Solis, Solaredge, SMA and Victron meeting MCS standards for safety and efficiency.
  • What are the best Solar Hot Water Diverters?
    Solarfix uses myenergi Eddi and SolarEdge hot water diverters, offering an efficient solution to utilize excess solar power. Click here for more information on immersion heater solar diverters.
  • What are the best Solar Electric Car EV Charger?
    Solarfix uses Myenergi Zappi and Puredrive EV chargers, with Solaredge options for optimized systems. Rolec Chargers have also been used depending on customer needs. Click here for more information on EV chargers.
  • Is the Tesla powerwall battery available?
    Solarfix is a certified tesla installer, however the tesla powerwall is not approved for use in northern ireland. Click here to see other options for batteries or Click here to register your interest, when the Tesla powerall becomes available in Northern Ireland we will contact you.
  • What are the best Solar Panels?
    Solarfix uses Tier 1 UK quality Solar Panels, guaranteeing efficiency after 25 years. Brands include JA Solar, Qcells, Canadian Solar, LG, REC, Jinko, Sharp, and Trina.
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