Myenergi – Fault Reporting
To raise an issue with your myenergi product, you must first submit a support ticket online:
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Visit Customer Support | myenergi IE ⚡️
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Click “Report a Fault”
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Complete the form with the relevant details
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You will receive a ticket number via email
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Await further instructions from myenergi via email
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Why is my eddi / zappi not receiving excess solar?
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Why have I got no hot water?
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Why is my zappi not charging my car at night?
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Why is my eddi screen not showing any grid flows?
If any of this sounds like you and you have a harvi in your house (usually found in your NIE box), you master device may have lost connection to your harvi. Your harvi is a wireless sensor that is responsible for reading the grid, if this has disconnected from your master device, there won’t be any connection from your eddi/zappi to heat the water via excess surplus detected on the grid or charge your car from the excess solar / grid. To reconnect your harvi, lease see following video to guide you through reconnecting.
In the mean time, can any of these SolarEdge videos help you?
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How do I reconnect my eddi to the internet?
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Why does myenergi app have yellow triangles?
If any of this sounds like you or you have changed wifi providers in your house, you will need to reconnect your eddi to the internet. Please see following video to guide you through reconnecting.