SolarEdge – WhatsApp Support
Opening Hours:
🕘 9:00am – 5:00pm
📅 Monday – Friday
For assistance with your SolarEdge products, please contact SolarEdge via WhatsApp.
💬 Start a chat and get help in minutes!
You’ll need:
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Your address
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Your email address
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Your inverter serial number (located on the left-hand side of the inverter) or click on the grid layout icon on your app > then click on the inverter icon > shows below “inverter 1”
In the mean time, can any of these SolarEdge videos help you?
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How do I connect my SolarEdge inverter to the internet?
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Why won’t my SolarEdge app work?
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Why won’t my SolarEdge app update?
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Why does my SolarEdge app say “site not communicating”?
If any of these sounds like you, your inverter may have disconnected from the internet. Please see following video to guide you through reconnecting.
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How do I set up my SolarEdge battery to charge from the grid?
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Why has my SolarEdge battery sitting at 0%?
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Why has my SolarEdge battery disconnected from my app?
If any of this sound like you, please follow the video to guide you through charging your battery from the grid. In the winter months, your battery will need force charged from the grid in order to keep the battery health high. In the spring and summer months, there is enough excess solar to charge the battery from solar only.